Customer Support Manager

ABOUT US
We are a customer service company catering to international fintech companies. Our services include user verification and identification, customer support for fintech users, and basic B2B support. We currently operate in three languages: Russian, English, and Turkish.

RESPONSIBILITIES

• Handling incoming inquiries from customers and partners through various channels (messengers, email, chats).

• Providing prompt and professional support on issues related to the company's products and services.

• Resolving conflict situations and handling complex customer requests.

• Collecting and analyzing customer feedback to enhance service quality.

• Collaborating with other departments to resolve issues and improve customer experience.

• Maintaining and updating the knowledge base and customer instructions.

ABOUT YOU

• Excellent communication and organizational skills.

• Attention to detail.

• Ability to work effectively in a team.

WHAT WE OFFER

• Remote work with a rotating shift schedule (2 days on, 2 days off).

• Stable salary paid in USD.