Head of Client Service

We provide user verification and identification services, customer support for users of fintech services and basic support for the b2b segment. We currently provide service in 3 languages: Russian, English and Turkish.

About us:

About Role:

• Processing incoming requests from clients and partners through various channels (messengers, email, chats).

• Providing prompt and professional support on issues related to the company's products and services.

• Resolving conflict situations and complex customer requests.

• Collection and analysis of feedback from customers to improve the quality of service.

• Collaborate with other departments to resolve issues and improve customer experience.

• Maintaining and updating the knowledge base and instructions for clients.

Who we are looking for:

• Experience managing teams of various sizes, including remote teams.

• Experience with ticket systems, bots, and analytical tools.

• Deep understanding of customer service processes and modern techniques for improving it.

What we offer

• Remote work and flexible hours

• Flexibility and freedom in decision making. We want to achieve key business goals, but how you accomplish them is up to you

• Environment for fast personal growth: new challenges happen every week but you can learn from it and from courses & conferences you want to participate

• Work permit and residency in Turkey, other options are possible

• Salary in USD